How do I return an item?

ALL SALES
All sales are final. Any exchanges, cancellations, or modifications to orders are subject to seller approval. If a cancellation is approved, buyer is subject to a 15% restocking fee in addition to any freight costs associated with the order, including return freight costs, if applicable.


CUSTOM AND SPECIAL ORDERS
All custom orders or “special orders” are ordered based on customer’s specifications and are NOT subject to refund, return, exchange or cancellation. In certain situations, customers may cancel within 24 hours of placing the order by contacting 770-754-5750. This includes, but is not limited to: Solair awnings, replacement cushions, fabric yardage, throw pillows, gas logs, umbrellas, outdoor furniture with custom fabric (includes non-stocked fabric selections), replacement parts, or grills.

Once an in-stock order has shipped, the order is not subject to cancellation. If the order is refused at the time of delivery, the above policy is applicable where the buyer will be subject to all freight charges incurred (including both inbound and outbound freight) along with a 15% restocking fee.

FINAL SALE AND CLEARANCE SALE ITEMS
All clearance, or final sale orders, including any in-store floor model or tent sale orders are NOT subject to cancellation.

Under no circumstances will any order that has been assembled or modified be accepted as a return.

SHIPPING
All shipments are carefully inspected and properly packaged prior to shipping. Please inspect all items shipped prior to signing for the delivery.

If you discover any damages to your order due to shipping, please contact American Backyard immediately at 770-754-5750. Be sure to notate on the freight bill that the shipment was received damaged and if possible, please take photos at the time of delivery.

In the event of a return shipment or refused delivery, the buyer will be responsible for any outgoing freight costs involved. All returns must be packaged securely and shipped to American Backyard 955 North Point Drive Alpharetta, GA 30022.

WARRANTY
Any warranty applicable to the order is to be processed through the associated manufacturer. American Backyard will assist the buyer with any warranty claims through the designated manufacturer on the buyer’s behalf.

All custom orders or “special orders” are ordered based on customer’s specifications and are NOT subject to cancellation. Customers may cancel within 24 hours of placing the order by contacting 770-754-5750. This includes, but is not limited to: Solair awnings, replacement cushions, fabric yardage, throw pillows, gas logs, umbrellas, outdoor furniture with custom fabric (includes non-stocked fabric selections), replacement parts, or grills.

IN STOCK ORDERS/ FINAL SALE ITEMS
Once an in-stock order has shipped, the order is not subject to cancellation. If the order is refused at the time of delivery, the above policy is applicable where the buyer will be subject to all freight charges incurred (including both inbound and outbound freight) along with a 15% restocking fee.

All clearance, or final sale orders, including any in-store floor model or tent sale orders are NOT subject to cancellation.

Under no circumstances will any order that has been assembled or modified be accepted as a return.


For any other questions, please contact customer service for more information.
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